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Leading the Way in Non Emergency Patient Transport – 365 Group

At 365 Group, our Non Emergency Patient Transport goes beyond simple logistics—it’s a commitment to compassionate, dependable care. Supporting both public and private healthcare providers across the UK, we’ve earned recognition for our professionalism, punctuality, and attention to detail. With medically trained teams, a fleet of fully equipped vehicles, and 24/7 availability, we ensure patients receive safe, comfortable, and reliable transport whenever it’s needed—without the urgency of an emergency response.

Why Non Emergency Patient Transport Is Essential

Not every medical journey calls for a blue-light response—but every patient deserves care, dignity, and clinical oversight when required. Our Non Emergency Patient Transport bridges this vital gap, supporting elderly patients attending routine appointments, individuals needing specialist assistance during hospital discharge, and anyone who requires safe and supervised travel. By delivering reliable and respectful transport, we also ease pressure on NHS resources, allowing emergency teams to focus on urgent cases and keeping the healthcare system running more efficiently for everyone.

With hospital waiting lists growing and home-based care becoming more common, structured patient transport is increasingly vital for a functional healthcare system.

Our Coverage Areas Across the UK

To ensure prompt response and regional familiarity, our operations extend across multiple locations in the UK. Our services are available in:

With dedicated teams in each city, we minimise travel delays and ensure patients arrive comfortably and safely.

Secure Patient Transport

Some patients may require enhanced supervision, including those with mental health conditions, dementia, or under court-ordered treatment. Our secure patient transport services are discreet, respectful, and designed to support vulnerable passengers. Safety protocols are strictly followed, and staff are trained in de-escalation techniques, safeguarding policies, and mental health first aid. With comfort and protection combined, this service offers complete peace of mind for families, institutions, and local authorities.

High Dependency and Urgent Care

We also offer high dependency and urgent care transit for patients who require advanced clinical support en route. Equipped with medical-grade monitoring devices and staffed by clinicians, this service caters to those in fragile condition needing continuous observation during transport. Whether moving between intensive care units or transferring patients needing oxygen or IV support, we maintain hospital-grade standards inside every vehicle.

Medical Repatriation

Our medical repatriation service assists those needing to return home from abroad or between UK-based hospitals after treatment. This includes holidaymakers injured abroad, UK residents discharged after treatment overseas, or international students needing assistance. We coordinate with healthcare providers, embassies, and insurers to streamline the process and ensure every repatriation is smooth, dignified, and medically sound.

Event Medical Cover

Public and private events bring large crowds and unexpected health scenarios. That’s why our event medical cover provides on-site first-aid and ambulance support for festivals, sports fixtures, exhibitions, and corporate gatherings. Fully compliant with CQC standards, we conduct risk assessments, deploy on-site teams, and offer immediate ambulance service when needed — ensuring public safety and regulatory compliance.

Why 365 Group is a Trusted Partner in Medical Transport

We’re not just a transport provider — we’re healthcare professionals who understand that every detail matters in patient ambulance transport. People choose us because:

  • We tailor transport plans to patient needs
  • Every member of our staff is medically trained
  • Our vehicles meet NHS and private standards
  • All services are fully insured and regulated
  • We operate 24/7 for absolute availability

From ambulance emergency readiness to planned transfers, we are flexible, fast, and deeply compassionate in every case.

FAQs

1. Who Qualifies for Non Emergency Patient Transport?

Non Emergency Patient Transport is designed for individuals who are medically stable but require support getting to or from healthcare facilities. This may include elderly patients, people living with disabilities, or those recovering after treatment or surgery. If walking unaided, using public transport, or traveling without assistance poses a risk, a clinical assessment can confirm eligibility for this important service.

2. How does 365 Group differ from a standard ambulance service?

Unlike blue-light emergency services, 365 Group provides planned medical transport for patients who require care but not immediate intervention. Our service ensures comfort, safety, and supervision throughout the journey. Every vehicle is equipped with medical essentials, and our trained staff remain attentive to both physical and emotional needs during transit.

3. Can I arrange transport for a relative who needs assistance?

Yes, family members often contact us to organise safe, supported travel for loved ones. Whether it’s a hospital visit or a scheduled check-up, our ambulance transport ensures your relative receives respectful, timely assistance. We accommodate wheelchairs, mobility devices, and even allow family to travel along when appropriate.

4. What happens if the patient requires advanced care during the journey?

For individuals needing specialist oversight, our high dependency and urgent care vehicles are staffed with trained clinical personnel. These vehicles carry advanced monitoring systems, oxygen, and emergency equipment. This allows us to manage patients with fragile health conditions or those recently discharged from intensive care units.

5. Are NHS referrals accepted, or is this only for private clients?

We work closely with both NHS transport frameworks and private healthcare providers. Whether arranged through a hospital, care home, or by family, our services meet national healthcare standards. Our team ensures a seamless booking process, whether for a one-off journey or ongoing transportation needs.

365 Group – By Your Side, Always

Every person deserves dignified, safe, and professional transportation for patient needs — whether it’s a follow-up visit, routine scan, or travel after surgery. At 365 Group, we combine advanced medical transport services with deep compassion and clinical care. Families, healthcare professionals, and local authorities trust us because:

  • We arrive on time — every time
  • Our staff prioritise care over convenience
  • We’re ready whenever you are — day or night

Let us be your first call for reliable ambulance transport services that care as much about the journey as the destination. Call us today — because every journey deserves care, safety, and medical professionalism.

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