Choosing an energy provider in Australia can feel a bit overwhelming. There are so many companies out there, and each one claims to be the best. Two names that often pop up in the mix are Lumo Energy and Powershop Energy. Both have solid reputations, but their approaches are quite different. If you’re stuck deciding between the two, this breakdown should help.
We’ve taken a closer look at what each offers—the good, the not-so-good, and everything in between.
A Quick Look at Lumo Energy and Powershop Energy
Lumo Energy is an Aussie-owned retailer that supplies electricity and gas, mostly to customers in Victoria and South Australia. It operates under Snowy Hydro, which is backed by the government. The company focuses on simplicity. Its plans are easy to follow, pricing tends to be decent, and there’s even a rewards program thrown in.
On the other hand, Powershop Energy is also owned by Snowy Hydro but has a whole different vibe. It’s more environmentally focused and leans heavily into digital tools. You can monitor your energy habits, buy prepaid packs, and track everything from your phone. It’s ideal for people who like staying on top of things.
Pros of Using Lumo Energy
So, what’s good about Lumo Energy? Here’s why many people stick with it.
1. Affordable Rates
Lumo usually offers energy at prices that don’t break the bank. While it might not always be the absolute cheapest, it often ranks as one of the more budget-friendly options in places like Victoria.
2. Reward Perks
With Lumo, you get access to a reward program. This can mean discounts on travel, entertainment, and shopping. It’s a nice bonus if you like those extra savings here and there.
3. Easy-to-Understand Plans
No one wants to decode a confusing contract. Lumo’s plans are simple, with no weird terms or complicated fine print.
4. No Long-Term Lock-Ins
You won’t be tied down. Most Lumo plans don’t have exit fees, so switching later won’t cost you.
Cons of Using Lumo Energy
Still, Lumo isn’t perfect. A few things might make you think twice.
1. Fewer Green Choices
If your goal is to reduce your carbon footprint, Lumo might not line up with that. It doesn’t offer as many renewable options as some other providers.
2. Only Available in Two States
Right now, Lumo serves customers only in Victoria and South Australia. That’s a bit limiting if you live elsewhere or plan to move.
3. Inconsistent Support
Some users say they’ve had great service. Others report long wait times and unresolved issues. So the experience really depends.
Pros of Using Powershop Energy
Let’s switch gears and look at what makes Powershop Energy shine.
1. Big on Green Power
Powershop is serious about sustainability. Most of its plans are carbon neutral from the get-go. You can also upgrade to GreenPower if you want to go even further.
2. Handy Mobile App
The Powershop app makes managing your energy simple. You can check daily usage, buy energy in advance, and stay in control of your bills.
3. Prepaid Energy Packs
With their Powerpacks, you can pay ahead for electricity. They often come with discounts, so it’s a good way to save if you plan ahead.
4. Solid Customer Support
Compared to many providers, Powershop usually scores high on service. Customers often praise the helpful and responsive support team.
Cons of Using Powershop Energy
Of course, Powershop Energy has a few areas where it might not meet everyone’s needs.
1. Not the Easiest to Use at First
If you’re used to a basic monthly bill, Powershop’s system might take some getting used to. Managing Powerpacks and tracking energy daily isn’t for everyone.
2. Prices Can Be Steep
If you don’t keep up with Powerpacks or special deals, your costs might end up higher. The savings come with effort.
3. Coverage Still Limited
Powershop serves Victoria, New South Wales, South East Queensland, and South Australia. That’s more than Lumo, but still not nationwide.
Lumo vs Powershop: A Quick Comparison
| Feature | Lumo Energy | Powershop Energy |
| Available Areas | VIC, SA | VIC, SA, NSW, QLD |
| Focus on Green Energy | Minimal | Strong focus |
| Mobile App & Tools | Basic features | Advanced features |
| Plan Simplicity | Straightforward | Takes time to learn |
| Price Range | Lower-cost plans | Mid-range, with deals |
| Contract Flexibility | No lock-ins | No lock-ins |
| Extras and Bonuses | Shopping discounts | Environmental options |
Which One Should You Pick?
Go for Lumo Energy if:
- You live in Victoria or South Australia
- You prefer simple, no-fuss plans
- You want affordable pricing without too many extras
- You like having a rewards program
Choose Powershop Energy if:
- You want to support cleaner energy
- You don’t mind paying a little extra for sustainability
- You like having control and tracking tools
- You’re comfortable using an app to manage everything
Final Thoughts
When it comes down to it, Lumo Energy and Powershop Energy cater to different kinds of people. If your goal is to keep things basic and stick to a tight budget, Lumo fits the bill. If you’re more into clean energy and want to stay on top of your energy use, Powershop might be your match.
There’s no one-size-fits-all answer here. It all depends on your habits, budget, and how much effort you want to put into managing your energy.
Thinking of Switching?
Switching to Lumo Energy or Powershop Energy is usually quick and easy. You can do it online in just a few minutes. No technicians. No delays. Just choose a plan, fill in your details, and you’re on your way.
Before you hit that sign-up button, see if either provider is offering welcome deals or discounts. These can give you a nice head start on savings.
Pro Tip: Compare Before You Commit
Before locking in a provider, use a comparison tool to check real-time prices in your area. Energy rates can vary from suburb to suburb, so it’s smart to double-check and see what works for you.
FAQs
Q: Are Lumo Energy plans really cheaper?
In many cases, yes—especially in Victoria. But it’s always best to compare current rates.
Q: Is Powershop Energy 100% renewable?
Most plans are carbon neutral, and you can upgrade to GreenPower for even more renewable energy.
Q: Which one is better for renters?
Lumo is simpler and has no lock-ins, which makes it good for short-term stays. Powershop can work too if you’re happy managing your usage through an app.
Q: Do either of them charge exit fees?
Both providers offer flexible plans, usually without exit fees.
Q: Can I switch providers online?
Yes, both Lumo and Powershop make it easy to sign up or switch through their websites.
